Terms of service

1. Acceptance

These Terms of Service ("Terms") form a binding agreement between n0limit, Inc. ("n0limit," "we," "us") and the entity or individual ("Customer," "you") accessing or using the n0limit platform and associated services (the "Service").

By creating an account, accepting an order form, or using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to do so. If you do not agree, do not use the Service.

2. The service

n0limit provides a machine-speed security operations platform that ingests security telemetry from connected data sources, runs automated investigations, and returns verdicts with supporting reasoning trails. The platform is delivered as a cloud-based subscription service.

We may update, modify, or discontinue features of the Service with reasonable notice. We will not make changes that materially degrade functionality available to you during a paid subscription term without providing an alternative or a pro-rata refund for the affected period.

3. Accounts and access

You are responsible for:

• Maintaining the confidentiality of your credentials
• All activity that occurs under your account
• Ensuring that users granted access to your tenant comply with these Terms
• Notifying us promptly at security@n0limit.com if you suspect unauthorized access

You may not share credentials, create accounts using false identities, or permit access by individuals outside your organization without a separate written agreement.

4. Customer data

Ownership. You retain all rights to the security telemetry and other data you bring into the n0limit platform ("Customer Data"). These Terms do not grant us any ownership interest in Customer Data.

License to process. You grant n0limit a limited license to process Customer Data solely to deliver the Service, including running investigations and generating verdicts on your behalf.

No cross-tenant use. Your Customer Data is isolated to your tenant. We do not aggregate, share, or use Customer Data across customers, or use it to train any general-purpose system.

5. Acceptable use

You may use the Service only for lawful purposes in connection with your organization's security operations. You may not:

• Attempt to gain unauthorized access to the Service, its infrastructure, or another customer's data
• Use the Service to investigate, target, or take action against systems or individuals outside your authorized environment
• Reverse-engineer, decompile, or attempt to extract the underlying models or algorithms powering the Service
• Resell, sublicense, or provide access to the Service to third parties without a written reseller agreement
• Introduce malware, exploits, or any code that could harm the platform or other users
• Violate any applicable law or regulation, including security-specific regulations such as CFAA, Computer Misuse Act, or equivalent statutes in your jurisdiction

We may suspend access immediately and without notice if we detect use that poses a risk to the platform or other customers. We will work with you to resolve legitimate disputes promptly.

6. Fees and payment

Fees are specified in your order form or subscription agreement. Unless otherwise stated:

• Subscriptions are billed in advance, monthly or annually
• All fees are non-refundable except where explicitly stated or required by law
• Overages above contracted investigation volumes are billed at the per-investigation rate in your order
• Late payments accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower

We will provide at least 30 days' notice of any price change for recurring subscriptions. Price changes take effect at your next renewal.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other's non-public business information disclosed in connection with these Terms ("Confidential Information"), using at least the same degree of care as it uses to protect its own confidential information, and no less than reasonable care.

Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was rightfully known before disclosure; (c) is independently developed without reference to the other party's information; or (d) must be disclosed by law, provided the disclosing party gives advance written notice where lawfully permitted.

8. Intellectual property

n0limit IP. The Service, including all software, investigation logic, verdict models, platform architecture, and documentation, is and remains the exclusive property of n0limit. These Terms do not transfer any n0limit intellectual property to you.

Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant n0limit a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

9. Warranties and disclaimers

n0limit warrants that the Service will perform materially in accordance with its documentation during your subscription term. Your exclusive remedy for a breach of this warranty is for n0limit to use commercially reasonable efforts to correct the non-conformity or, if correction is not feasible, to refund pre-paid fees for the period during which the Service did not perform.

Disclaimer. Except as expressly stated above, the Service is provided "as is." n0limit makes no other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Security outcomes depend on factors outside our control, including the accuracy and completeness of your connected data sources. The platform's verdicts are recommendations — final decisions and actions are the responsibility of your authorized personnel.

10. Limitation of liability

Cap. To the maximum extent permitted by law, n0limit's total cumulative liability to you for any claims arising under or related to these Terms is limited to the fees paid by you in the 12 months prior to the event giving rise to the claim.

Exclusions. In no event will either party be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility of such damages.

These limitations reflect a reasonable allocation of risk. They apply to all theories of liability and survive the termination of these Terms.

11. Termination

By you. You may terminate your subscription at any time. Termination takes effect at the end of your current billing period. No refund is issued for unused time unless required by law.

By n0limit. We may terminate or suspend your access if: (a) you breach these Terms and fail to cure within 15 days of written notice; (b) you become insolvent or file for bankruptcy; or (c) continued access would expose n0limit or other customers to significant harm.

Upon termination, all licenses granted to you cease. Sections on confidentiality, intellectual property, liability, and general provisions survive termination.

12. General provisions

• Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.
• Disputes. Any dispute not resolved informally within 30 days will be submitted to binding arbitration under AAA Commercial Arbitration Rules, conducted in English. This does not prevent either party from seeking injunctive relief in court.
• Entire agreement. These Terms, together with any order forms and the Data Processing Agreement (if applicable), constitute the entire agreement between the parties and supersede all prior agreements on this subject.
• Amendment. We may update these Terms. Material changes will be communicated by email to account holders at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
• Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• No waiver. Failure to enforce any provision does not constitute a waiver of that or any other provision.
• Force majeure. Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, or infrastructure failures.

Questions: legal@n0limit.com